Everyone talks about social media, lumping Facebook, Twitter, Google+, etc. into one category. In order to give some specific info, I am only referring to Facebook in this post. Some of this info will, however, work across other social media services.
Do I need a Facebook page if my customers aren’t on Facebook?
The short answer is no, but do you know for certain that they aren’t on Facebook? Aside from the fact that most families have at least one member on Facebook, there are some innovative ways to have a social media presence without needing to post opinions, personal comments and responses all day long or hiring someone else to do it.
How do I find out if my customers are on Facebook?
The first thing is to ask them. When they call, visit your showroom/seminar or meet with you about an upcoming project it’s the perfect time to ask if they use Facebook. Sounds easy enough ,but what if the point of starting your Facebook campaign is that no one is calling?
Facebook allows users to find their friends easily by searching with an email address. If you have been capturing emails through newsletter sign-ups and other methods, you can check them all (or a sampling) using this same service. This doesn’t mean you should stalk your customers or even contact them using this method. It will, however, give you an indication of whether or not your customers use Facebook.
If I’m not posting lots of content every day, why would people visit my FB page?
Give them a reason to go.
Offer special discounts to Facebook users only. Reward them for visiting your page by offering them a special discount but make it specific and short lived. Changing the offer regularly, say weekly, will give them a reason to check back regularly. For example, a remodeler might offer free design services or a percentage off a bathroom remodel this week and next week it’s a specific dollar amount off a new roof.
Changing the offer weekly may seem excessive, but it will keep them visiting your page routinely in hopes of finding the project they are looking for. And while they are watching for that offer on a kitchen remodel, they may share other offers with family and friends. You could even develop an ongoing referral offer to encourage visitors to share these offers.
Businesses have been announcing offers on their Facebook pages for a while but Facebook recently started a new service called “Facebook Offers”. It is currently in beta testing but you can request it be added to your business account right now. The nice thing about this new program is it simplifies using expiration dates, terms/conditions and sharing of the offers.
Another reason for customers to visit your Facebook page is a survey. Consider offering a chance to win a gift card to a local restaurant for taking a survey. The surveys could be used to find out the type of service more people are interested in and if they use social media among many other things. Use direct mail, newsletters and any other prospecting methods to promote this and drive people to your Facebook page.
Asking existing customers to rate your products and services on Facebook is a good way to make sure they are visiting your page as well. This allows you to continue connecting with them.
Every time a potential customer sees your company name or hears from you in some manner, you are building a relationship. Then, the next time you send them an email or postcard, they are far more likely to read it. It takes time to build relationships like this but in the end, they are invaluable.








help you develop a “high-power rifle approach,” allowing you to bring in bigger game while using far less ammunition.

together. Knives and forks are great compliments of each other.





